+86 0755-23316194     rose@ephonegroup.com   
Home : Support
Support

FAQs: Frequently Asked Questions:



Q: What is the warranty policy for products?

A: All EPHONE products come with 12 month full warranty from the date of shipment from us to our customers.


Q: Where can I find my product manual?

A: Welcome to contact our sales department email with service@ephonegroup.com.


Q: Where can i get information sell sheets about  each product?

A: All product information can be found from the individual's product page,amd also can contact with

 our sales email: rose@ephonegroup.com.


Q: How long does it take my products to ship? 

A: 3-5 working days for samples order,15-25 working days for mass order.


Q: May i have the customized color for housings?

A: Yes, OEM service offered for customized color, logo, package, design, etc. 


Q. How should we pay if we order from you?

A: Payment terms accepted: T/T, PayPal.