FAQ

• Do I have to open an account first for buying phone card or doing a recharge?
• I lost my password, what should I do?
• Can I change my password or my account information?
• Will I receive a monthly bill?
• Is there a service contract between ePhoneGroup and their customers?
• What is "Payments History"?
• What is "Call History"?
• Is it safe to use my credit card on your website?
• How do I buy a phone card?
• How long will it take to receive the PIN for my Phone Card?
• Can these phone cards be used from anywhere in the United States?
• Why should I use ephonegroup's phone card?
• Are there any hidden fees?
• Can more than one people use one PIN at the same time?
• Am I limited to making calls to one country only?

Do I have to open an account first for buying phone card or doing a recharge?

Yes, it is a one time set up and it is for free. Once you have your own account, you may buy phone cards or do phone card recharge from anywhere you can access to web at any time.

I lost my password, what should I do?

For security purpose, we will not keep your password and Only you know your own password. If you lost it, contact our customer care by phone at 212-766-2060 or send email to support@ephonegroup.com. We will create a new one for you and send it to your email address.

Can I change my password or my account information?

Yes, you will be able to make all necessary changes to your personal account information after your sucessfull login to the website.

Will I receive a monthly bill?

There are no monthly bills, and no detailed statements. Rather, you simply pay for the calling time in advance

Is there a service contract between ePhoneGroup and their customers?

There is no service contract.

What is "Payments History"?

We keep track of your orders. You will be able to retrieve all the information about your old purchases.

What is "Call History"?

We keep track of your calls. You will be able to retrieve all the information about your old calls in detail.

Is it safe to use my credit card on your website?

Yes. All online transactions at our website are protected with the highest level of industry-standard SSL encryption.

How do I buy a phone card?

Click on the phone card button on the top menu bar, pick the phone card you like and add it to the shopping cart. Follow instruction to complete the payment steps.

How long will it take to receive the PIN for my Phone Card?

At ephonegroup.com, we provide immediate and secure PIN delivery along with the dialing instruction and access codes. You will receive the PIN right after your completion of the payment steps. In addition you will receive your phone card pin via email at the same time.

Can these phone cards be used from anywhere in the United States?

Yes. You can use your phone card from any touch-tone telephone.

Why should I use ephonegroup's phone card?

At ephonegroup.com, we provide the rates of the phone cards are much cheaper than your local phone companies or long distance providers. There are no hidden fees, no monthly bills and statements.

Are there any hidden fees?

No. Our phone cards have no connection fees, no maintenance fees, no monthly fees, and no hidden fees of any kind. There are no setup fees or taxes that will diminish your minutes.

Can more than one people use one PIN at the same time?

No, You can give your PIN number to any one to use your card but two or more people can not make a call at the same time.

Am I limited to making calls to one country only?

No, you can make calls to any country you wish.